Terms & Conditions

These are the terms and conditions that apply when you reserve one or more rooms with us, My Big Fat Greek Taverna Ltd (Trading as The Royal Hotel & My Big Fat Greek Taverna). You will be asked to confirm your acceptance of these terms and conditions when you make a reservation, and will be provided a copy when you check in.

We reserve the right to amend our terms and conditions at any time and you should therefore check them each time you make a reservation. Additional terms may apply to any use of our booking channels, these are published on the relevant digital channel/s. 

• Reception Services

  Check-in will be open daily from 3.00pm until 11.00pm.

  We guarantee reception services until 12.00am.

  Guests will be asked to provide proof of identity and nationality upon check-in. Overseas guests will be asked to complete a registration form and provide their identity card/passport details. Acceptable forms of identification are a passport, driving license, ID card, or police warrant card.

  Check-out closes at 11:00am on the day of departure. The Royal Hotel reserves the right to charge a late checkout fee of £10.00 per hour per room. When rooms are available before 3pm the hotel will consider requests for early check-in.

• Room prices

  My Big Fat Greek Taverna Ltd (Trading as The Royal Hotel & My Big Fat Greek Taverna) reserves the right to change our room price without notice based upon demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation. Price may vary based on availability. Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we will adjust the rate of VAT that you pay, unless you have already paid for the reservation in full before the change in the rate of VAT takes effect.

• Damage and charges

  The Royal Hotel reserves the right to deduct charges from any debit or credit card used to secure a booking in the event of the following:

  Charges will apply in case of stolen goods from rooms or common areas according to their value.

  A cleaning charge will be applied for excessive spillages, damage or stains to the carpet, wallpaper, bath or bed linen or furniture.

  A corkage fee of £45 per person is charged for any alcohol consumed on the premises that has not been purchased from the Hotel.

  Smoking is not permitted inside the hotel. A £100 cleaning fee is charged in any instance of a guest smoking inside. Should smoking cause an activation of the fire alarm system additional resetting fees and fire authority attendance costs will be charged.

  Lost room keys are charged at £75 for keys with access control fob, £55 for keys without an access control fob.

• Parking

  Customers may park in the car park to the rear of the hotel; however this is a privately owned car park which does not belong to The Royal Hotel, and therefore there are no concessions for hotel guests. Car park tickets must therefore be purchased.

• Our expectations of you (and your group)

  You must not:

  • Smoke anywhere inside The Royal Hotel premises. This includes the smoking of e-cigarettes. Permitted smoking are identified on site. Smoking will result in a £100 cleaning charge;
  • Use any type of psychoactive substances in the premises;
  • Bring any pets onto the premises, with the exception of assistance dogs, unless agreed by prior agreement;
  • Bring any potentially dangerous or hazardous materials or equipment onto the premises;
  • Use any electrical appliances that may set off the fire alarm system or pose a hazard;
  • Tamper with any fire alarms or emergency equipment;
  • Remove, damage or destroy any of The Royal Hotel;
  • Use any of the technology provided by The Royal Hotel to download or access any unlawful or obscene material;
  • Cause unreasonable disturbance to our other guests or staff.

  If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to My Big Fat Greek Taverna Ltd (Trading as The Royal Hotel & My Big Fat Greek Taverna) on demand the amount required to make good or remedy caused damage or loss. If you or your group cause damage to the hotel, other guests or their property, or breach any of these terms and conditions, we reserve the right to:

  • Cancel your reservation with immediate effect and (if appropriate) eject you from the premises;
  • Retain all sums paid by you and/or charge you the full amount of your reservation; and/or
  • Refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

  My Big Fat Greek Taverna Ltd (Trading as The Royal Hotel & My Big Fat Greek Taverna) will not be liable for any refund or compensation in such circumstances.

• The contract

  This contract formed when we confirm your reservation is between you The Guest and us The Royal Hotel . No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

• Your rights

  If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

• Severability

  If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights. All rights not expressly granted in these terms and conditions are reserved.

• Contact us

  If you require further information or have any questions regarding our website or these terms and conditions:

  Company name: JGS Hotels Ltd
  Company Registration Number: 14501691
  Address: 1 Marine Parade East, Clacton on Sea, Essex, CO15 1PU 
  Email address: info@theroyalclaton.co.uk
  Telephone: 01255448844

  You can also contact us directly via our website contact form.